Shipping policy

Velmont Club orders are prepared and dispatched through our sourcing and fulfilment network. Based on product availability and the logistics route used for the order, a shipment may originate in the United States or from one of our international fulfilment partners.

Order Processing and Delivery Estimates

Orders are generally prepared within 1–5 business days. After dispatch, estimated transit time is 7–25 business days. Actual delivery timing can vary depending on destination, carrier operations, and customs processing. Any delivery estimate shown at checkout should therefore be treated as an estimate rather than a guaranteed date.

Tracking Your Shipment

Once the order has been handed to the carrier, tracking information will be sent to you. For certain international shipping routes, the tracking history may update less frequently during the early stages of transit.

Customs, Carrier Delays, and Address Issues

International deliveries may occasionally be delayed by customs reviews, inspections, carrier interruptions, or inaccurate delivery information entered at checkout. These circumstances are outside our direct control, but our support team will still assist where possible.

If your order is significantly delayed, does not arrive, or is delivered damaged, contact support@vellmontclub.com. We will review the shipment and, in line with our Refund Policy, help trace the parcel, arrange a replacement, or issue a refund where applicable.

Your Payment Rights

Contacting Velmont Club first is often the quickest way to resolve a delivery problem, but it is not mandatory. You retain all rights available under applicable law and your cardholder agreement, including the option to contact your bank or card issuer at any time.

Effective date: July 25, 2026