Contact information
Welcome to Velmont Club.
Whether you need help before placing an order or assistance with a purchase you have already made, our support team is available to guide you.
Contact Our Support Team
For general questions, order assistance, or any request related to a purchase, you can contact us directly at:
Our customer care team can assist with matters such as:
- Questions about Velmont Club and our products
- Order status and parcel tracking
- Shipping, dispatch, and delivery enquiries
- Return and refund requests
- Items received damaged, defective, or different from what was ordered
To help us review your request efficiently, please include your order number. If the issue concerns an incorrect or damaged item, adding a clear photo can help us resolve the matter faster.
Returns and refund requests may also be submitted through our Refund Portal. Using the portal is optional; contacting us by email at support@vellmontclub.com remains an equally valid way to request support or begin a return.
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CEST
Saturday: 10:00 AM – 4:00 PM CEST
Sunday: Closed
We aim to respond to customer messages within one business day.
Effective date: July 25, 2026