Refund policy

At Velmont Club, we want every order to arrive as expected. If you are not satisfied with your purchase or something has gone wrong, please contact our support team so we can review the situation and help with the next steps.

1. Return Period

You may request a return or refund within 30 days from the date of delivery. To be eligible, the item must remain unused, be in the same condition in which it was received, and include its original packaging.

2. How to Start a Return

To begin, email our team at support@vellmontclub.com. Please include your order number and a brief explanation of the reason for the request. We will reply with the return authorization and the instructions you need to follow.

You may also submit the request through our Refund Portal: https://refundsportal.com/us-velmontclub

After approval, we provide the return address and the relevant shipping instructions;
The item should then be returned according to those instructions;
Once the return is delivered and inspected, any approved refund will be issued.

3. Refund Processing

Approved refunds are returned to the same payment method used for the original purchase. After the returned item has been received and reviewed, we generally process the refund within 5–10 business days. Your bank or card issuer may take additional time to post the credit to your account.

If an item arrives damaged, defective, or different from what you ordered, Velmont Club will cover the return shipping cost and provide either a full refund or a replacement. For returns based only on a change of mind, the original delivery charge and return shipping costs may be non-refundable.

4. Delivery Problems

Delivery times can occasionally be affected by carriers or customs procedures. If a parcel is delayed, missing, or delivered in damaged condition, contact us at support@vellmontclub.com. We will help trace the shipment and, where appropriate under this policy, arrange a replacement or refund.

5. Payment and Cardholder Rights

Reaching out to us first is often the fastest way to resolve an order issue, but you are not required to do so. You keep all rights provided by applicable law and by your cardholder agreement, including the right to contact your bank or card issuer regarding a transaction whenever you choose.

6. Contact

Email: support@vellmontclub.com

Refund Portal: https://refundsportal.com/us-velmontclub

Effective date: July 25, 2026